Privacy Policy

What this policy covers

This policy applies to the website www.starsassessmentcenter.com, operated by Stars Bay Area Inc. ("Stars", "we", "us"). It explains what the website collects when you visit, who else may receive that information, and the choices you have.

Health information you share with Stars during an assessment, by phone, or in person is governed separately by federal HIPAA rules. See our HIPAA Notice of Privacy Practices for how we handle protected health information (PHI).

What this website collects

We do not use advertising, retargeting, session-replay, or third-party analytics tools on this site. To see how the site is used, we count page visits, taps on the call, text, email, directions, and request buttons, and requests submitted with the form, in total, through a reporting service our website provider runs for us: no cookies, nothing stored on your device, and nothing that identifies you or your child. A count notes only the page, the language on screen, the kind of device (phone, tablet, or computer), the time, and, for the first page of a visit, the website you came from (its name only, never the page you were on). If your browser sends Global Privacy Control or Do Not Track, nothing is counted. There are no marketing forms. Beyond those counts, the data a visit generates is the standard information any browser sends to any web server, and a small amount of information stored only in your own browser.

Server logs

Our hosting provider may keep brief access logs (IP address, browser type, requested page, timestamp) to operate and secure the website. These logs are not used for advertising and are not sold.

Storage on your device

Your browser remembers two kinds of choices: your preferred language (English or Spanish) and your display settings (day or night theme, text size, reduced motion, contrast, decorations). These preferences are stored in your browser. We set no tracking cookies.

Ask Stars

Ask Stars opens from the Ask Stars button in the header on phones, or from the round badge in the corner on larger screens. It offers quick paths to the pages families ask about most. It sends nothing anywhere and stores nothing; a tap on its call or request button is counted like any other, as described above.

Ask Stars does not diagnose or decide eligibility. For those conversations, request an assessment or call Stars.

The request form

The request form on the contact page asks for your child's full name, date of birth, and ethnicity or race, and for your name, address, preferred language, how Stars can reach you, and what you have noticed. While you fill it in, your answers stay only in your browser. They are not saved to your device, not placed in web addresses, and not sent anywhere until you choose to send the request. When you send it, the request goes over an encrypted connection to the secure request system our website provider runs for Stars, where Stars staff review it.

If the request cannot be sent, the form offers an email instead: it opens in your own mail program, addressed to Stars, with your answers written in. You review it before it goes, and it travels through your own email service.

The Early Start intake form asks about a child, the family, the child’s health, and the people who care for the child. It follows the same rules: your answers stay only in your browser until you choose to send the form, and then go over an encrypted connection to the secure request system our website provider runs for Stars, where Stars staff review it.

Outside services we link to

This website loads nothing from other companies: fonts, images, and scripts all come from our own site. This website makes two connections of its own, both described above: the visit counts, sent to the reporting service our website provider runs for us, and a form you choose to send. Some links take you to services operated by others. Following a link takes you to their site, which has its own privacy policy:

• Stars Infant Program, our separate Stars program at starsinfantprogram.com, including its online Early Start request and its milestone guide.
• Early Start information packets hosted on external file links, reached from our resources page.
• Google Maps, for directions to our office (a link, not an embedded map).
• Facebook and Instagram, where Stars posts updates.
• San Andreas Regional Center, the partner website linked from our partners page.

We do not control how those organizations handle your information once you leave our website.

How we use information

We use the limited information this website collects only to:

• Operate the website, keep it secure, and see how it is used (the counts described above).
• Remember your language and display preferences between visits.
• Respond to a request you choose to send, or a call or email you make.

We do not sell or rent information collected through this website. We do not use it for advertising or to build profiles about visitors.

SMS Terms & Conditions

If you consent to receive customer care SMS from Stars Assessment Center, you agree to receive customer SMS from us.

Stars sends text messages only to people who opt in by checking the SMS consent box on one of our forms. These customer care messages may include appointment reminders, service updates, and follow-up or responses to inquiries. Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Mobile opt-in data and SMS consent are never shared or sold to third parties or affiliates for marketing or promotional purposes.

To stop receiving texts, reply STOP to any message. For help, reply HELP to any message, call (844) 700-9889, or contact us using the information at the bottom of this policy.

Visit https://www.starsassessmentcenter.com/privacy/ to see our Privacy Policy and terms and conditions.

California privacy rights (CCPA / CPRA and CIPA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:

• Know what personal information we collect about you and how it is used.
• Request deletion of personal information we hold about you.
• Correct inaccurate personal information.
• Opt out of any sale or sharing of personal information for cross-context behavioral advertising. We do not sell or share personal information for advertising.
• Be free from discrimination for exercising these rights.

To exercise these rights, contact us using the information at the bottom of this policy. We will respond within 45 days.

California Invasion of Privacy Act (CIPA)

We do not use third-party analytics, advertising pixels, session replay, or other wiretap-style tracking on this website. No third-party script loads on any page. The only connections this website makes of its own are the visit counts described above, which go to the reporting service our website provider runs for us and carry nothing that identifies you, and the request you choose to send; the outbound links listed above only connect you to another site when you choose to follow them.

Children's privacy

This website provides information for parents, caregivers, and professionals about developmental assessments for children under age 3. It is not directed at children, and we do not knowingly collect personal information from children through the website. Information a parent or guardian shares as part of a child's assessment is handled under HIPAA and our Notice of Privacy Practices.

Security

We serve this website over HTTPS. We rely on our hosting provider to maintain reasonable, industry-standard security for the limited data it receives. No method of internet transmission is 100% secure.

Changes to this policy

We may update this policy when the website or the services we use change. When we do, we will update the "Last reviewed" date at the bottom of this page.

How to reach us

For any question or request about privacy on this website:

Last reviewed: October 2026.